pkww Privacy Policy

1. What Information We Collect

During registration and use of the pkww platform, we may collect the following types of information:

• Identity Information: Full name, date of birth, national ID or passport number (for identity verification).
• Contact Information: Email address and (where applicable) mobile number.
• Financial Information: bKash, Nagad, Rocket, Upay or bank account details — solely for the purpose of processing transactions.
• Account Information: Username, login history, gaming activity, and transaction history.
• Technical Information: IP address, browser type, operating system, device identifier, and access time.
• Cookie and Tracking Information: Data relating to your browsing behaviour on the site (see section 5 for details).

2. Why and How We Use Your Information

pkww uses collected information only for the following legitimate purposes:

• To enable account registration, verification, and secure login.
• To process deposit and withdrawal transactions (bKash, Nagad, Rocket, Upay, and bank transfer).
• To manage applicable bonuses, rewards, and promotional offers.
• To provide 24/7 customer support and technical assistance.
• To prevent fraud, combat money laundering (AML), and ensure account security.
• To improve pkww's services and enhance the user experience.
• To implement and monitor responsible gaming practices.
• To send important service-related notifications (not marketing, unless separately consented to).

We never sell, rent, or transfer your information to third parties for commercial purposes.

3. Data Retention and Deletion Policy

pkww retains your personal information for as long as your account is active or as needed to provide services. Even after an account is closed, information required to meet legal obligations, regulatory standards, or dispute resolution may be retained for a defined period.

Once the retention period ends, we securely delete or anonymise the data so that it cannot be used to identify you in any way.

Our servers are protected by SSL encryption and industry-standard security technologies. Data storage locations and methods are audited on a regular basis.

4. Sharing Information with Third Parties

pkww shares information with third parties only in the following limited circumstances:

• Payment Processors: Necessary information is shared with the relevant financial institutions to complete bKash, Nagad, Rocket, Upay, or bank transactions.
• Identity Verification Services: With authorised verification bodies to complete the KYC (Know Your Customer) process.
• Game Providers: Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, NetEnt, Microgaming, Ezugi, and other game suppliers — only the minimum information necessary to deliver gaming services.
• Technical Service Providers: Partners who assist with site operations, cybersecurity, and fraud prevention — under confidentiality agreements.
• Legal Authorities: Where mandatory to comply with a court order or legal requirement.

pkww maintains confidentiality agreements with all of the above third parties, and they are not permitted to use your information independently.

5. Cookies and Tracking Technologies

The pkww website uses various types of cookies and similar technologies. Cookies are small text files stored in your browser or on your device.

The cookies we use:

• Essential Cookies: Essential for maintaining login status, ensuring security, and running the site's core functions. Without these, the site will not work properly.
• Functionality Cookies: Used to remember your preferred language, settings, and personalised experience.
• Analytics Cookies: Collect anonymous statistics to understand which parts of the site are used most — helping us improve our services.

You can control or delete cookies through your browser settings. However, disabling essential cookies may cause some site functions to not work correctly.

6. Your Rights Regarding Your Information

By using the pkww platform, you enjoy the following rights:

• Right of Access: You have the right to request information about what data we hold about you.
• Right of Rectification: If any of your information is incorrect, you may request that it be corrected.
• Right of Erasure: In certain circumstances (where there is no legal obligation to retain it), you may request that your information be deleted.
• Right to Object to Processing: You may object to the processing of your information for specific purposes.
• Right to Data Portability: You may request your information in a structured format.
• Right to Withdraw Marketing Consent: You have the right to opt out of promotional communications at any time.

To exercise these rights, contact our support team via live chat or email. We will verify your request and respond in a timely manner.

7. Data Security Measures

pkww takes industry-standard technical and organisational measures to protect your personal and financial information:

• SSL/TLS Encryption: All data transmission on the site is carried out through encrypted channels.
• Two-Factor Authentication (2FA): An additional layer of security for account login.
• Encrypted Databases: Stored data is kept secure through encryption.
• Access Controls: Only authorised personnel have access to specific data.
• Regular Security Audits: Regular audits are conducted to identify system vulnerabilities.
• Fraud Detection Systems: Technology that automatically detects and blocks suspicious activity.

If you notice any suspicious activity on your account, please notify our 24/7 live chat support immediately.

8. Protection of Minors' Information

pkww is for persons aged 21 and above only. We do not knowingly collect any personal information from minors.

We verify age at the time of registration, and if any user is found to be under 21, their account is immediately closed and all collected information is deleted.

If you believe a minor is using a pkww account, please notify us immediately. To learn more about responsible gaming, visit our Responsible Gaming page.

9. Changes to the Privacy Policy

pkww reserves the right to update this privacy policy at any time. If any significant changes are made to the policy, we will:

• Update the "Last Updated" date at the top of this page.
• Send a notification of the changes to your registered email address.
• Inform you when you first log in to the site after the changes.

If you continue to use pkww's services after the changes, it will be assumed that you have consented to the updated privacy policy. If you do not agree with the policy, you may request that your account be closed.

10. International Data Transfers

pkww is a global online gaming platform. To provide its services, some of your information may be processed or stored on servers outside Bangladesh.

For any such transfer, we ensure that the receiving party maintains a level of protection equivalent to our privacy policy and that the necessary contractual safeguards are in place.

11. Marketing and Communications

If you have consented to receiving promotional messages, bonus offers, or other marketing communications from pkww, we may send such messages to your email address.

You may opt out of these marketing communications at any time by:

• Clicking the "Unsubscribe" link in any email.
• Changing your notification preferences in your account settings.
• Submitting a request through our live chat support.

Please note that opting out of marketing communications will not stop important service-related notifications (such as transaction confirmations and security alerts).

12. Data Policy with Game Providers

The games available on pkww are operated by world-class providers including Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, NetEnt, Microgaming, and Ezugi. These providers may process limited technical data (such as session tokens) while delivering gaming services.

Each of these providers operates under its own privacy policy. We maintain confidentiality agreements with them, and they may not use your identity information without pkww's permission.

13. Responsible Gaming and Use of Information

pkww firmly believes in responsible gaming. We may use information about your gaming activity for the following purposes:

• To identify potentially problematic gaming behaviour and provide timely support.
• To enforce your set deposit limits, time limits, or self-exclusion instructions.
• To promote information and support services related to responsible gaming.

To learn more about responsible gaming and access self-help tools, visit our Responsible Gaming page.